FAQ’s

– Frequently asked questions

The following terms of sale and delivery apply to all deliveries from www.lydspecialisten.dk

If you require further information or advice from the LYD specialist, this is of an indicative nature.

Please send your request by e-mail to info@lydspecialisten.dk
The terms of trade were last updated on. 12.11.2018

Lydspecialisten ApS
CVR No. 17988042
Nørregade 19-21
9000 Aalborg
Mail address: info@lydspecialisten.dk
Tel: 98161410

We take pride in providing the best information and instruction on our products, but if you need it, we offer to come to your home and help with the optimal setup and installation of your hi-fi equipment.

Our own experienced installers can take care of everything: delivery, unpacking, setup, installation, network setup, etc., so you get the best out of your hi-fi equipment. There’s a reason we call ourselves specialists!

You can also take us into consideration if you are building a new house or rebuilding and want to have sound and image thought into the project. We’ll help you find the best solutions to avoid mistakes like wiring and in-wall speakers. Come in and let us know your plans.

Entry fee DKK 300,-
Per hour (min. 1 hour) DKK 600
After the first hour, you will be charged DKK 300 per half hour.

Materials used, such as cable trays, special bolts or brackets and cables not purchased in the store, are paid for separately.

Delivery of goods is deemed to have taken place when the consumer has received the goods. The shipment of goods is done by GLS.

Delivery time is 1-3 business days, if the goods are in stock.
For goods in remote storage, a delivery time of up to 15 working days may be allowed.
For individual ordered items, a delivery time of up to 20 working days may be calculated.

In this shop you can order your goods online and pay with the following cards:
Thank you card.
Visa Dankort.
Visa Electron.
MasterCard.
JCB.
American Express.

Lydspecialisten also offers financing via Sparxpres. An agreement on payment by financing lapses when a purchase is cancelled.

You can also pay by bank transfer. For bank transfers, you are not protected by the objection mechanism.

All prices on the web address www.lydspecialisten.dk – are inclusive of VAT. The amount will only be charged to your card when the item is dispatched.

We do not charge fees.

All goods sold on invoice are sold with retention of title until full payment is received.

Returns & Complaints

As a consumer, you have a 30-day return policy when you shop with us, excluding in-ear headphones and pick-ups

The return period expires 30 days after the day you received your item. If you have ordered several different items in one order, but they are delivered separately, the time limit runs from the day you receive the last item.

The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. You can send an email to steen@lydspecialisten.dk or use the standard withdrawal form, which you will find at the bottom of the Terms and Conditions.

If you cancel a purchase on our webshop and you have chosen financing as a payment method, your financing agreement will also expire.

The following agreements cannot be cancelled:

Delivery of goods made to your specifications or with a clear personal touch.

Returning:

Once you have notified us that you want to cancel your purchase, you have 14 days to send the goods back to us.

You must pay for the return of the package and you are liable if damage occurs during transport.

Some items cannot be returned by regular mail. This applies to: goods over 20 kg.

The rules on defects in the Purchase Act apply to the purchase of goods.

When you shop with us as a consumer, you have a warranty period of 24 months.

If your complaint is justified, it means that you can either get the item repaired, exchanged, your money back or a price reduction, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The goods must always be returned in proper packaging, and remember to get a receipt of dispatch so we can refund your shipping costs.

Lydspecialisten ApS
Nørregade 19-21
9000 Aalborg

When you return the item, please include a detailed description of the problem.

We do not accept parcels sent by post or unclaimed.

By signing up for the Sound Specialist newsletter, you can get a one-year warranty after your warranty period expires, excluding used equipment. Registration must be made no later than the day of purchase.

Subscribe to the newsletter here

The warranty covers manufacturing defects, spare parts and labour costs. The warranty does not cover scratches/damage, wear and tear, misuse, incorrect connection, damage caused during transport, professional use, lack of general maintenance, batteries in products, theft or fire. Any loss of data is not covered by the warranty.

The warranty does not cover third-party products or defects caused by connection to third-party products.

The warranty is only valid on presentation of the invoice or receipt with details of the date of purchase and type of product when the appliance is returned.

If you have purchased several items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not be refunded the shipping cost if you cancel any part of your purchase.

You are liable only for any deterioration in the value of the goods caused by handling other than that necessary to determine the nature, characteristics and functioning of the goods. In other words, to receive a full refund, you must do the same as you would in a physical store. You may test the product, but not put it into actual use.

If the item has been tried on beyond what is described above, we will consider it used, which means that if you cancel the purchase, you will only get part or none of the purchase price back, depending on the commercial value of the item.

We recommend that you return the item in its original packaging.

If the original packaging is missing, this may result in a depreciation of the item.

If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (except for additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we receive your notice of withdrawal.

We’ll refund you using the same payment method you used to make the purchase, unless we’ve agreed otherwise.

We may withhold payment until we have received the item, unless you send us proof that you have returned it.

Privacy policy

We need the following information when you shop with us:

Name, address, tel. and email address.

We record your personal data in order to deliver the goods to you.

The personal information is registered at Lydspecialisten ApS and stored for five years, after which the information is deleted.

We also work with a number of other companies that store and process data. The companies process the information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your data with adequate protection.

The data controller at lydspecialisten.dk is co-owner Steen Mortensen.

As a registered user of Lydspecialisten ApS, you always have the right to send us your objections to the registration. You also have the right to see what information is recorded about you. You have these rights under the Personal Data Act. Inquiries in this regard should be sent to: steen@lydspecialisten.dk

Access to justice

If you as a consumer want to complain about your purchase, you should contact Steen Mortensen(steen@lydspecialisten.dk). If we do not succeed in finding a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via
Complaints portal for the House of Representatives
.

To be able to complain, the product or service you want to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. There is a fee for processing the complaint.

When you shop at an e-labelled webshop, you can get your case handled for free – regardless of the amount. Read more here.

If you live in an EU country other than Denmark, you can complain to the EU Commission’s complaints portal here – http://ec.europa.eu/odr

Funding

In cooperation with Sparxpres, we can offer an attractive, easy & fast financing where you can apply for a loan here on the website.

It is possible to get an Interest Free Loan with:

  • 0 interest
  • 0 payout
Standard cost information: consumer loan – Xpres Interest-free with monthly fee
Total amount of credit 10.000 kr. 20.000 kr. 40.000 kr. 60.000 kr. 80.000 kr. 100.000 kr.
Maturity in months 36 60 72 72 72 72
Monthly allowance 326 kr. 403 kr. 672 kr. 988 kr. 1.304 kr. 1.630 kr.
Total credit costs 1.704 kr. 4.140 kr. 8.328 kr. 11.088 kr. 13.848 kr. 17.328 kr.
Total amounts to be reimbursed 11.704 kr. 24.140 kr. 48.328 kr. 71.088 kr. 93.848 kr. 117.328 kr.
Annual fixed debit interest rate 0,0% 0,0% 0,0% 0,0% 0,0% 0,0%
ÅOP 11,1% 8,0% 6,7% 5,9% 5,6% 5,6%

The loan can always be repaid at no extra cost. The above examples are indicative as they assume that there are 30 days between the disbursement of the loan and the payment of the first instalment. Payment via My Sparxpres is also required. There is a 14-day right of withdrawal. Approval requires positive credit clearance.

For other costs, fees, right of appeal, right of withdrawal, etc. – click here

You choose Sparxpress financing during payment.

In collaboration with Anyday, we offer you to buy your goods today and split your payment into 4 parts. Paying by instalments with Anyday costs you nothing and you don’t have to pay sudden interest or fees.

On all our products you will see Anyday’s price-widget, where you can get information about Anyday and see how the payment plan for your purchase will look like.

Quick facts about Anyday:
– Always interest- and fee-free instalment payments
– Purchase up to 30.000 kr.
– Split your payment over several months
– Quick credit check and creation process
– No unpleasant surprises

How does Anyday work?
Anyday works as follows: you choose your desired products and then you choose to pay with Anyday.

If you are not already registered with Anyday, you will need to go through an approximately 20-second registration process, where you register via NemID.

You pay the first instalment of the purchase immediately. The remaining amount will be spread over the following months, with Anyday automatically withdrawing the amount on the last banking day of the month.

You can always see when you have to pay and what you have to pay.

You can buy for up to 30,000 DKK with Anyday.

As a business, we pay a transaction fee to Anyday to ensure you can always buy interest and fee free.

Terms of use of Anyday:
You must be 18 years old and have at least the first instalment of the purchase available in your account.

Anyday does not want to contribute to overspending, or “lure” people with financial challenges. Therefore, Anyday does not accept buyers who are registered in the RKI.

Who is Anyday?
Anyday is a Danish owned company located in Aarhus, which deals with online payments. The people behind the company all have extensive experience in the financial world and e-commerce. Anyday is an E-labelled company.
You can read more about Anyday by visiting their website.

Business

Lydspecialisten provides professional solutions aimed at the business world. The goal is optimal and flexible solutions in both audio and video – or a combination of both.

All tasks are carried out by competent employees, covering experienced consultants, technicians and fitters.

In close cooperation with our customers, we provide the right solution in terms of design, advice, installation and not least service after installation is complete.

For any given task, we make sure to find the optimal solution and the right products. Of course, in relation to price and quality. This ultimately contributes to the greatest satisfaction with the final result.

We solve all types of tasks – and have roughly no limitations.

– Restaurants – Bars – Cafes
– fitness centres
– Businesses
– Production – Storage area
– Sports, Swimming and Sports Halls
– Meeting rooms – Showroom – Auditoriums

The list below covers some of the places where we have provided solutions:
– Mortens Kro, Aalborg
– San Giovanni, Aalborg
– Monkey Club, Aalborg & Viborg
– Caféministeriet, Aalborg
– COOP Denmark, Aarhus
– Aarhus Collegiate Office, Aarhus
– The Forest Pavilion, Aalborg ZOO
– Akrabadabra, Aalborg
– Pub & Sport, Copenhagen
– Minerva Film, Copenhagen
– Short Cut, Copenhagen
– Hangloose Film, Copenhagen
– Dickens, Viborg
– Dickens, Silkeborg
– Esmeralda, Tivoli Karolinelund, Aalborg
– Skipper Clement, Tivoli Karolinelund, Aalborg
– Tivolikroen, Tivoli Karolinelund, Aalborg
– Dickens, Holstebro
– Gallery SOTO, Aalborg
– Gallery Jenzen, Aalborg
– COOP Denmark, Aarhus
– FRESH, Aarhus
– Café Klostertorvet, Aalborg
– Høgh Furniture, Aalborg

E-label

The e-label works to make Danish e-commerce safer. One way we do this is through our certification scheme, which ensures that the webshop complies with e-commerce legislation. At the same time, as a merchant on an e-labelled webshop, you get the opportunity for free case handling and buyer protection of up to DKK 10,000 per transaction. This way you can always shop safely in an e-labelled webshop.

The e-label also has its own review system, where customer scores are based on other customers’ buying experience. E-label customer score reviews come only from real, validated buyers. Their certification scheme and reviews are therefore a trustworthy benchmark that enables you as a consumer to choose a webshop on an informed, serious basis.

Contact

Do you have any other questions?